I believe great UX lives at the intersection of empathy, data, and craft — and I've spent
over two decades proving that thesis across the world's most demanding industries.
As a Certified Usability Analyst (CUA) and Senior UX Designer, I've led
end-to-end design and research programs at JPMorganChase, Salesforce, Fidelity, Walmart,
CVS, and Prudential — helping Fortune 500 organizations build products that real people
love to use. My work spans fintech, banking, enterprise SaaS, healthcare, and e-commerce
across 30+ client engagements over 20+ years.
I specialize in mixed-methods UX research, accessibility (WCAG 2.1 / ADA),
design systems, and conversation design for AI and LLM-powered products. I'm equally
effective as an individual contributor, research lead, and design mentor. Open to Senior UX
Designer, Lead Product Designer, and UX Research Lead roles — NYC Metro and Remote.
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UX Research & Strategy
Mixed-methods research — interviews, usability tests, heuristic evaluations, and data synthesis driving measurable product outcomes.
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End-to-End Product Design
Discovery to delivery — user journey mapping, wireframing, high-fidelity prototyping, and developer handoff using Figma and Adobe XD.
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Accessibility & Inclusive Design
WCAG 2.1 AA/AAA, ADA compliance, Section 508 — building products that work for everyone including users with assistive technology needs.
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Conversation & AI UX Design
Intuitive interfaces for LLM and generative AI products — from chat UX and voice UI to IVR flows that feel natural and efficient.
